Customer Service

We aim to offer the highest standards in customer service. Jewellery items purchased will arrive gift wrapped in beautiful Martina Hamilton livery. On request, we will happily gift-wrap and include a gift card with your dedication.

We hope you will agree that we offer design, craftsmanship and customer service to meet your quality needs. Thank you for shopping with us on-line.

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Guarantee of Quality

Martina Hamilton Collections guarantee that everything sold through this site is 100% designed and made in Ireland. Our jewellery is all made from precious metals of the highest quality and all of our work is hallmarked under the stringent quality conditions of the Irish government's Assay Office of Ireland. This is your guarantee of the highest quality metals. 

 

Privacy Pledge

Martina Hamilton Collections website operates a privacy pledge that the information you submit to us name, address, e-mail address and billing details, is done so in the strictest confidence. It will be used for the sole purpose of processing your transactions with us. The information will not be used for any other purpose. The information will not be sold, traded, shared or passed under any circumstances to a third party.

On-Line Payments

All On-Line Credit Card transactions on this site are conducted via the internationally recognized Stripe payment service. Stripe process electronic payments between you and us. We do not receive or retain financial information from you or from Stripe Payments. Customer information relating to Stripe Payments Service can be seen here

https://stripe.com/ie/checkout/legal

Payment Cancellation Information

Your credit/debit card payment is tendered through Stripe on placement of your order. If you wish to cancel your order please contact us by phone on 00353-7191-43377 or by email and quote your name and order number. If your order has not already been shipped we will be able to reverse your purchase in total through the Stripe Payment service. If your purchase has already been shipped we will offer you a full refund as per our Returns Policy (See Below).

Delivery

On receipt of payment orders are dispatched within 2 working days. Shipping on orders is via An Post and all shipping is free of charge world wide on this site.

When your order is dispatched we will notify you with a tracking order which you can use to track the progress of your order.

Returns Policy

At Martina Hamilton we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.

If you are not fully satisfied with your purchase, items can be returned to us within 30 days of dispatch and are eligible for a full refund, an exchange or an in-store credit to the value of the original order, at the customers preference. In order to qualify for a refund / voucher, the goods must be returned undamaged, in their original packaging. Please include a copy of the invoice or delivery docket you received with the goods.

Refunds will be made via the Stripe service you originally used and directly to the customer account used to create the original purchase.

Please note: Special Made-to-Order commissions and personalized items are non-returnable on a change of mind basis.

Martina Hamilton Collections do not accept responsibility for goods stolen, lost or damaged during return. We strongly advise customers to insure returns against loss or damage.

In the highly unlikely event of an order being returned due to defect or damage Martina Hamilton Collection will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.

All returns should be made to:

Martina Hamilton Jewellery Design, 4 Castle Street, Sligo, Ireland. F91 P863